Customer
Everyone can order from the internet retailer listed in CapubShop.
Prices
The list of goods shows prices after the update, the date of which is given in the section "What's new". In the event of a price increase, the valid seller has the right to charge the price at the time of order processing. Prices are negotiable.
Order
All orders placed through the Capub e-Shop are binding and by placing customer orders you confirm the acquaintance with the business conditions of the Capub e-Shop and support your consent to them and the purchase of your personal data and personal data in the Capub e-Shop.
The Seller declares that the personal data of the Customer have the character of confidential information and will be used only for the needs of the Seller, will not be published or provided by a third party or otherwise misused. This information is archived for business and marketing reasons of the seller and will be treated in accordance with Act No. 101/2000 Coll. on the protection of personal data.
The customer consents to the archiving of personal data provided by the customer in the registration and orders of sellers.
The customer has the right to request the seller in writing to remove their personal data from our records. The request submitted in this way is binding for the seller.
Send the goods to the address specified in the order and the customer is obliged to state the complete order and the correct postal address for delivery of his order. In the case of undeliverable shipment for entering an incomplete or incorrect address, the replacement costs associated with sending the order will be reimbursed by the customer.
The customer can cancel a binding order without giving a reason within 24 hours of sending the order by the customer only via e-mail Capub@seznam.cz or info@capub.eu. In this case, the seller will not impose any requirements on customers. In other cases, the seller will demand payment of the southern costs upon receipt of the customer
If you have no longer produced the ordered goods, the goods are unavailable for another reason or you need their price, you can order the right to order and cancel them, in this case he is obliged to inform the customer
The customer is obliged to remove the ordered goods and pay their price.
The seller reserves the right to reject an order from a customer who has not taken the ordered goods at least once or returned them without reason.
Order processing.
Orders are sent via the Czech Post. An order that contains only goods that are in stock can be sent within 48 hours of receiving the order. If the order contains items that are not in stock, it is usually possible to process the order within two weeks.
If he does not send or send the goods during this time, the seller will inform the customer of this fact and the next procedure will be appropriate by mutual agreement.
Payment Terms
The goods remain the property of the seller until full payment by the customer. You can pay by bank transfer to the seller's account, via GoPay, PayPal or Bank transfer. All shipments include a tax document.
Final Provisions
Business conditions are valid in full on the day of sending orders. Other rights and obligations not specified in these terms and conditions are governed by the Commercial Code or other generally binding legal norms.
These business conditions apply only to shipments sent to the territory of the Czech Republic and the Slovak Republic.
Complaint
Complaints will be settled in accordance with the legal order in force in the Czech Republic and the advertising rules of the seller.
The seller is not responsible for damage to the goods during transport, in this case the right to file a complaint expires and it is necessary to resolve this damage upon receipt of the shipment from the carrier.
When making a complaint, it is always necessary to describe the defect in detail and state the number of the tax document attached to the consignment.
Goods for complaint can be sent only after a telephone or written agreement with the seller, always in the original packaging.
If the customer that the delivery is incomplete or that the goods are defective or exchanged for another, the seller is obliged to immediately inform the seller of this fact via e-mail Capub@seznam.cz or info@capub.eu. Otherwise, the seller has such a right to refuse to settle the complaint.
The seller informs about the complaint within seven days from the delivery of the buyer about his decision and the method of handling the recognized complaint, in case one of the models is incomplete or one of its components is defective, he will provide only missing and damaged parts as a replacement.
The seller will handle the recognized complaint within 30 days from the date of the complaint. If it will not be possible to settle the complaint even after this deadline, the seller undertakes to provide the buyer with other compensation on the basis of a mutual agreement.
Returned goods
In accordance with the legal order of the Czech Republic, the customer may return the purchased goods unused, undamaged, without signs of wear and in the original packaging within fourteen days of delivery of the order to the customer. The date of dispatch is decisive for compliance with the legal deadline.
The customer is not entitled to a refund of shipping fees that have been paid to third parties. Upon receipt of the returned goods by the seller, the relevant amount will be returned to the customer in the manner agreed with the seller, and any costs associated with the method of such settlement shall be borne by the customer.